Most people have a variety of trusted professionals in their rolodex. Maybe a family dentist, a reliable accountant, a personal trainer, the list goes on. Why is it then that for some events in life we go reeling to the phonebook, internet, or elsewhere?
A common reaction to an unexpected event like a broken overhead door is to search for a coupon. Here's the problem. Coupons cost money to print - a lot of it. Often you end up dealing with a larger company. That's okay. You think they are more reliable, right? Not always the case.
In the Charlotte overhead door business, a lot of the times, corporate equals distance. Typically the coupon that has solicited your call sent you to a call center in another state. This "operator" then schedules you with a contract laborer. This contract laborer gets paid on commission. Volume sales equals commission. The priority is the number of sales that equal higher commissions, not necessarily quality customer service.
Fast forward a few hours or days as the case may be. You are standing in your garage, car probably stuck, vulnerable, coupon in hand. Standing with you? A salesperson being paid for the parts he sells you! He doesn't care about a job well done. He doesn't care about educating the consumer, and he certainly doesn't care about follow up, should there be a problem. His goal is singular: Run up the check total and draw a big commission.
My advice to anyone facing an unexpected situation? Take a moment. Research local companies. Then, talk to neighbors and friends. Getting references from friends and neighbors who have firm relationships with a local company produces a wealth of great advice. These types of references often include details of significant value specific to your immediate needs when inconvenient events occur. Friends and neighbors who have had similar situations provide their personal views on quality of work. These referrals lead you to the best local company and most often, best prices and discounts.
Your goal is to find a good, local company with whom you can build a relationship. This should be an expert who knows your community, invests in your community, and isn't afraid to get their hands dirty. When a local garage door repair company is relying on positive word-of-mouth, they will be sure to do the job right, building their reputation in the process. So shop local when you need repairs for your broken overhead door or installation of a new overhead door for your home!